Privacy Policy
Last updated: November 19, 2024
1. Introduction
Travody ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name, email address, phone number
- Payment information (processed securely through third-party payment processors)
- Profile information and preferences
- Booking and transaction history
- Communication preferences
2.2 Automatically Collected Information
When you use our Platform, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clicks)
- Location data (with your permission)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process bookings and transactions
- Send booking confirmations and updates
- Communicate with you about our services
- Personalize your experience
- Detect and prevent fraud and abuse
- Comply with legal obligations
- Send marketing communications (with your consent)
4. Information Sharing
We may share your information in the following circumstances:
- With Guides: When you book a tour, we share necessary information (name, contact details, booking requirements) with the guide to facilitate the experience.
- Service Providers: We share information with third-party service providers who perform services on our behalf (payment processing, email delivery, analytics).
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication
- Secure payment processing
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze how you use our Platform
- Provide personalized content and advertisements
- Improve our services
You can control cookies through your browser settings.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
- Withdraw Consent: Withdraw consent for data processing
To exercise these rights, please contact us at privacy@travody.com.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
When we no longer need your information, we will securely delete or anonymize it.
9. Children's Privacy
Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@travody.com
Address: 123 Travel Street, Mumbai, Maharashtra 400001, India